Please note that delivery times are not guaranteed and may vary due to factors beyond our control, such as holiday congestion, weather events, or health crises.

On average, customers can expect to receive their orders:
USA: Between 30 -60 days
Canada: Between 30 -60 days
Europe: Between 30 -60 days
Australia: Between 30 – 60 days
All Others: Between 40 – 70 days

We apologize for any inconvenience and appreciate your patience. If you have any questions or concerns, please contact us. Thank you for your trust in us.

To track your order, go to our Tracking Page and enter the tracking ID from your Shipping Confirmation email into the box at the top of the page. If you haven’t received a Shipping Confirmation yet, your order is still being processed and should be fulfilled within one week. If you have any questions or concerns about your order, please don’t hesitate to contact us. Thank you for choosing our brand!

We understand that sometimes you may need to make changes to your order. However, please note that modifications can only be made to orders that have not yet been fulfilled. If your order has already been shipped and has an assigned tracking number, we will be unable to modify or cancel your order. If you have any questions or concerns about modifying your order, please don’t hesitate to contact us as soon as possible. Thank you for your understanding.

We understand that sometimes you may need to cancel your order. However, please note that orders can only be canceled if they have not yet been fulfilled. If your order is already in transit and a tracking number has been provided, we will be unable to cancel your order. If you have any questions or concerns about canceling your order, please contact us as soon as possible. Thank you for your understanding.

We would be delighted to assist you with your order! If you have any questions or concerns, please do not hesitate to reach out to us by email at info@keelindiy.com. We will do our best to respond promptly and provide the assistance you need. Thank you for choosing our brand, and we look forward to hearing from you!

Our goal is to ensure that you are completely satisfied with your purchase. If for any reason you are not 100% satisfied, you can return your order for a full refund within 30 days of the purchase date. To be eligible for a refund, the returned products must be in the same condition as you received them and in the original box and/or packaging.*

Please note that we are unable to offer refunds for partially completed kits, fully completed kits, or custom kits. For more information on our Return Policy, please click here.

We value your trust in us and want you to be happy with your purchase. If you have any questions or concerns about our Return Policy or need assistance with a return, please don’t hesitate to contact us. Thank you for choosing our brand, and we appreciate your business.

To submit a photo for your Custom Kit,please email us after placing your order.Thank you for choosing our brand, and we look forward to creating a custom kit just for you!

To ensure the best possible results, we recommend using large, high-quality images for your custom project. If you are unsure whether your photo meets these requirements, feel free to contact our friendly support team at info@keelindiy.com for assistance. We are always happy to help you create a beautiful and unique custom project. Thank you for choosing our brand!

We are pleased to offer complimentary photo enhancements with every custom order. To take advantage of this service, simply email your photo to info@keelindiy.com, and our team will work with you to recommend the ideal size and optimize your photo for the perfect knitting kit. We are committed to providing you with the highest quality custom products and ensuring that you are completely satisfied with your purchase. Thank you for choosing our brand, and we look forward to creating a special custom project just for you!

We strive to ensure that every custom kit meets your expectations and specifications. If you need to cancel your custom order before it has been shipped, please note that we require a 30% design fee. Once your custom order has been shipped, we are unable to offer refunds, even if the kit is unopened and in its original box. We apologize for any inconvenience this may cause.

Our team works hard to create unique and high-quality custom kits, and we want you to be completely satisfied with your purchase. If you have any questions or concerns about our cancellation and refund policy, please don’t hesitate to contact us. Thank you for choosing our brand, and we appreciate your business.